Terms & Conditions

Accounts are limited to authorized representatives of healthcare organizations, government entities, and vetted commercial partners. You represent that all information supplied during onboarding is complete and accurate.

You are responsible for safeguarding login credentials, maintaining role-based access controls within your organization, and notifying LAC immediately of suspected unauthorized use.

You agree to comply with all applicable laws, regulations, and credentialing requirements that apply to the purchase, storage, and use of medical products supplied by LAC.

Quotes, pricing, and product availability are subject to change until an order is accepted in writing by LAC. We reserve the right to correct typographical errors or pricing discrepancies at any time.

Taxes, duties, shipping fees, and special handling charges are applied according to jurisdictional requirements and will appear on order confirmations and invoices.

Payment terms are specified in your customer agreement. Late payments may incur finance charges, suspension of supply, or revocation of credit limits.

Delivery schedules are estimates and may vary based on inventory levels, regulatory approvals, carrier performance, or force majeure events. We will notify you of significant delays.

Risk of loss transfers upon delivery to the carrier unless your master agreement specifies Delivered Duty Paid (DDP) or another Incoterm. Inspect shipments promptly and report damage within two business days.

Cold chain and temperature-sensitive products require documented storage and handling according to manufacturer guidelines. LAC may suspend shipments if compliance cannot be verified.

All content, data models, and tooling made available through LAC platforms remain the intellectual property of LAC or our licensors. Licensed use is non-exclusive and non-transferable.

You may not reverse engineer, scrape, or otherwise attempt to extract source code, data schemas, or proprietary logic from our systems except as expressly permitted by written agreement.

Platform integrations and automations must adhere to usage limits, security requirements, and audit controls supplied by LAC. We reserve the right to revoke access for misuse.

To the maximum extent permitted by law, LAC is not liable for indirect, incidental, special, or consequential damages arising from use of our services or products.

Your sole remedy for defective products is repair, replacement, or credit, at our discretion, in accordance with warranty terms. Some medical devices may carry manufacturer warranties that supersede these provisions.

You agree to indemnify and hold harmless LAC, its officers, and affiliates from claims arising from your breach of these Terms or misuse of LAC products.

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions, unless a signed master services agreement specifies otherwise.

Parties agree to attempt good-faith negotiation prior to initiating formal dispute resolution. Unresolved disputes will be handled through binding arbitration in Fairfax County, Virginia, under the rules of the American Arbitration Association.

Nothing in this section prevents either party from seeking injunctive relief or equitable remedies in a court of competent jurisdiction.