LAC Healthcare Solutions
10304 Eaton Pl Suite 100 · Fairfax, VA 22030
Comprehensive policies built on a foundation of respect, ethics, and optimism—ensuring that every interaction, every decision, and every partnership advances our shared mission with integrity and care.
Rx Service Agreement Policy
This document reflects our optimistic vision for healthcare, our respectful approach to partnership, and our ethical commitment to excellence. It outlines the official position of LAC Healthcare Solutions and sets the standards that govern our operations, always with the goal of advancing patient care and building trust through principled action.
The Rx Service Agreement Policy applies to pharmacy fulfillment, unit dose repackaging, and medication therapy support services administered by LAC Healthcare Solutions. It supplements master services agreements and regulatory obligations enforced by federal and state authorities.
Document Structure
Credentialing & Licensing
Section 1
Both LAC and client facilities must maintain current pharmacy licenses, DEA registrations (where applicable), and state controlled substance permits. Copies must be furnished upon request.
All pharmacists and pharmacy technicians assigned to LAC programs undergo verification of credentials, background checks, and continuing education compliance.
Clients agree to notify LAC within five business days of any change in facility licensure status or enforcement actions.
Scope of Services
Section 2
Services may include central fill dispensing, sterile and non-sterile compounding, medication therapy management, formulary management, and pharmacy analytics dashboards.
Custom service scopes are documented in statements of work, which outline staffing models, service hours, and performance metrics.
Changes to scope require mutual written agreement and may impact pricing or service-level expectations.
Medication Safety & Quality Assurance
Section 3
LAC adheres to USP <795>, <797>, and <800> standards, as well as Joint Commission and state board requirements. Quality audits occur quarterly or as mandated by regulation.
Medication errors, near misses, or adverse events are documented in a shared incident management system. Root cause analyses and corrective actions are coordinated with client leadership.
Environmental monitoring, equipment calibration, and controlled substance inventories are conducted according to written standard operating procedures.
Data Sharing & Confidentiality
Section 4
Protected health information is exchanged through encrypted channels and stored in secure systems that meet HIPAA and HITECH standards.
De-identified data may be used to develop benchmarking, predictive analytics, or quality improvement insights with client approval.
Both parties agree to maintain confidentiality of proprietary processes, pricing, and technology integrations.
Performance Measurement & Governance
Section 5
Key performance indicators (KPIs) such as turnaround time, dispensing accuracy, inventory turns, and regulatory findings are reviewed during monthly governance meetings.
Clients participate in annual strategic planning sessions to align pharmacy services with clinical and financial goals.
Non-compliance with agreed performance standards triggers a remediation plan with defined milestones and reporting cadence.
Conclusion
By aligning on regulatory expectations, safety practices, and continuous improvement, the Rx Service Agreement Policy enables pharmacy services that protect patients and support sustainable operations.
Next Steps
We're here to help you understand and implement these standards with the same optimism, respect, and ethical commitment that guided their creation. Direct questions to [email protected] or contact our leadership team for thoughtful, respectful implementation guidance.