LAC Healthcare Solutions
10304 Eaton Pl Suite 100 · Fairfax, VA 22030
Comprehensive policies built on a foundation of respect, ethics, and optimism—ensuring that every interaction, every decision, and every partnership advances our shared mission with integrity and care.
LAC Health Toolkit Terms of Agreement
This document reflects our optimistic vision for healthcare, our respectful approach to partnership, and our ethical commitment to excellence. It outlines the official position of LAC Healthcare Solutions and sets the standards that govern our operations, always with the goal of advancing patient care and building trust through principled action.
The LAC Health Toolkit provides a suite of digital resources, decision-support tools, and integrations designed for healthcare organizations. These Terms of Agreement describe authorized use, data handling responsibilities, and service levels associated with the toolkit.
Document Structure
License Grant & Scope
Section 1
LAC grants subscribing organizations a non-transferable, non-exclusive license to deploy the toolkit within facilities and digital properties listed in the subscription order.
User access is limited to credentialed staff, contractors, or partners working on behalf of the subscribing organization. Shared credentials are prohibited.
Any reuse of toolkit content outside licensed channels requires prior written approval from LAC.
Data Handling & Integrations
Section 2
Integrations with electronic health record (EHR) platforms, learning management systems, or internal portals must conform to published API specifications and security requirements.
Customer-provided data remains the property of the subscribing organization. LAC processes such data solely to deliver toolkit functionality and improve product quality.
Customers agree not to introduce protected health information into modules that are not designed or contracted to process PHI.
Service Availability & Support
Section 3
Scheduled maintenance windows are communicated at least five business days in advance. Emergency maintenance may be conducted to address critical vulnerabilities.
Service-level commitments for uptime, response time, and support availability are defined in the ordering document or master agreement.
Customers should submit support tickets through the LAC portal. Severity-one incidents receive a response within one hour, 24/7/365.
Prohibited Activities
Section 4
Users may not attempt to access restricted modules, expose source code, or interfere with security safeguards.
Benchmarking results and performance data derived from the toolkit may not be published or shared externally without LAC consent.
Automated testing must be coordinated with LAC to prevent disruption of shared infrastructure.
Termination & Transition Assistance
Section 5
Either party may terminate the subscription for cause with written notice if the other party materially breaches these Terms and fails to cure within 30 days.
Upon termination, access credentials will be revoked. Customers may request export of data stored within toolkit modules within 15 days of termination.
Transition assistance, including knowledge transfer or integration teardown support, is available at standard professional services rates.
Conclusion
These Terms ensure the LAC Health Toolkit delivers measurable value while protecting patient data, intellectual property, and system stability. Please coordinate with your LAC customer success manager for implementation guidance.
Next Steps
We're here to help you understand and implement these standards with the same optimism, respect, and ethical commitment that guided their creation. Direct questions to [email protected] or contact our leadership team for thoughtful, respectful implementation guidance.