Privacy Policy

Identity and profile details such as name, role, organization, contact information, account credentials, and professional license information supplied during account creation or order placement.

Transactional and financial data such as purchase history, invoices, payment method tokens, tax exemption certificates, and shipment records necessary to fulfill your orders.

Usage and device data captured automatically (IP address, browser, device identifiers, referring URLs, pages viewed, interactions with features, error logs) to secure our services and improve performance.

Communications—including call recordings, chat transcripts, emails, surveys, and support tickets—used to deliver customer care and meet compliance obligations.

Sensitive data only when required by law or contract (e.g., government-issued identifiers for controlled products). We request the minimum amount of sensitive data needed and protect it with heightened safeguards.

Information from authorized partners (distributors, payment processors, marketing platforms) that helps us confirm business credentials, prevent fraud, or tailor educational content.

Provide, personalize, and manage accounts, quotations, orders, deliveries, returns, financing, and product support.

Authenticate users, prevent fraud, enforce contractual terms, and maintain the security of our systems and supply chain.

Operate analytics to understand product performance, site usage, and customer needs so we can improve services and develop new offerings.

Send operational communications (order confirmations, regulatory notices) and, where permitted, educational or promotional updates. You can opt out of marketing at any time via the unsubscribe link or [email protected].

Comply with legal and regulatory obligations, including healthcare, tax, export, anti-corruption, and product safety laws.

Support business continuity, mergers, acquisitions, or asset transfers in which customer information may be transferred pursuant to applicable privacy laws.

Depending on your location, we rely on lawful grounds such as contract performance, legitimate interests (for example to secure our network), compliance with legal duties, consent (where required for marketing), or the vital interests of individuals.

We retain personal data only for as long as necessary to fulfill the purposes described here, meet legal or auditing requirements, resolve disputes, and enforce agreements. Retention schedules are reviewed annually.

When data moves outside your home jurisdiction, we use transfer mechanisms allowed by law (e.g., standard contractual clauses, data processing agreements, or adequacy determinations) and implement additional safeguards when needed.

Service providers who support operations such as cloud hosting, payment processing, logistics, customer care, analytics, and security. They access data only to perform contracted services and are required to protect it.

Business partners and distributors when necessary to fulfill joint customer engagements, comply with regulations, or deliver integrated services.

Regulators, law enforcement, courts, or other third parties when required by law, in response to legal processes, or to protect the rights, property, or safety of LAC, our users, or others.

Incorporated subsidiaries, affiliates, or a successor organization in the event of a merger, acquisition, or reorganization. We will notify you and honor your existing privacy choices.

Aggregated or de-identified insights that do not identify individuals may be shared for benchmarking, research, or public health purposes.

Depending on your jurisdiction, you may have rights to access, correct, update, delete, or restrict processing of your personal information, and to request data portability.

You can object to processing based on legitimate interests and withdraw consent for marketing at any time without affecting lawful processing that occurred before withdrawal.

Submit requests or questions by emailing [email protected], completing the web form at lac.us/privacy-request, or calling +1 (844) 794-6091. We verify identity before fulfilling requests and will respond within regulatory timeframes.

If you are unsatisfied with our response, you may lodge a complaint with your local data protection authority. We welcome the opportunity to resolve concerns directly.

We maintain administrative, technical, and physical controls—encryption, access management, network monitoring, vulnerability testing, and vendor due diligence—to safeguard information.

In the event of a data incident, we will investigate promptly, mitigate risk, notify affected stakeholders and regulators as required, and take steps to prevent recurrence.

We do not target or knowingly collect information from children under 16 (or the age defined by applicable law). If we learn that we collected such information without proper consent, we will delete it.

We update this policy when practices or legal requirements change. The “Last Updated” date reflects the most recent revision. Material updates will be communicated through our website or direct notices.

Questions, concerns, or requests related to this Privacy Policy can be sent to: LAC Healthcare Solutions, Attn: Privacy Office, 10304 Eaton Place, Suite 100, Fairfax, VA 22030 USA.

Email: [email protected] | Phone: +1 (844) 794-6091 | Online: lac.us/privacy-request.