Community Involvement & Philanthropy

Our philanthropic funding is strategically focused on areas where we can make the greatest impact on community health outcomes. We prioritize community clinics that provide essential healthcare services to underserved populations, recognizing that access to care is fundamental to health equity. We support emergency preparedness initiatives that help communities prepare for and respond to disasters, understanding that resilient communities are healthier communities. We invest in workforce development programs that create pathways to healthcare careers for people from diverse backgrounds, recognizing that a diverse healthcare workforce is essential to serving diverse communities. We fund health equity initiatives that address the root causes of health disparities, understanding that achieving health equity requires addressing the social, economic, and environmental factors that shape health outcomes.

Grant applications are evaluated by a cross-functional committee that brings together diverse perspectives and expertise. This committee includes representatives from our clinical teams, who understand healthcare needs and delivery; our supply chain teams, who understand logistics and operations; and our community engagement teams, who understand community dynamics and relationships. This diverse committee ensures that our grant decisions are informed by multiple perspectives and aligned with both community needs and our organizational capabilities. We recognize that effective philanthropy requires understanding both what communities need and what we can contribute, and our committee structure ensures that both are considered.

All grants require clear, measurable objectives and comprehensive impact reporting, ensuring that our philanthropic investments are achieving their intended outcomes. We work with grantees to establish realistic, meaningful objectives that align with community needs and our strategic priorities. We provide support and resources to help grantees measure and report on their impact, recognizing that effective measurement requires capacity and expertise. We use impact data to inform future grant decisions, to learn what works and what doesn't, and to continuously improve our philanthropic strategy. We understand that accountability is essential to effective philanthropy, and we hold both ourselves and our grantees accountable for achieving meaningful outcomes.

We take a long-term view of our philanthropic investments, recognizing that meaningful change often requires sustained commitment over many years. We provide multi-year grants where appropriate, understanding that complex challenges require time to address. We build long-term relationships with grantees, providing not just funding but also expertise, connections, and other forms of support. We recognize that effective philanthropy is about building capacity, not just providing resources, and we structure our grants to support both. We understand that the communities we serve face complex, interconnected challenges, and we commit to being part of long-term solutions, not just short-term interventions.

We measure and report on our philanthropic impact transparently, recognizing that our stakeholders deserve to know how we are investing community resources and what outcomes we are achieving. We track key metrics including grant amounts, number of people served, health outcomes improved, and other indicators of impact. We share these metrics in our annual reports and other communications, providing transparency about both our successes and our challenges. We recognize that perfect impact is not achievable, but transparent progress is essential, and we commit to that transparency. We understand that effective philanthropy requires learning from both successes and failures, and we share those learnings openly.

Our employees are our greatest asset, and we recognize that they have skills, passion, and connections that can make a profound difference in communities. Employees receive paid volunteer time for eligible community service activities aligned with our giving pillars, recognizing that volunteerism is not just a nice-to-have benefit—it is an essential way for employees to contribute to communities and connect with our mission. We provide flexible volunteer time policies that accommodate different schedules and commitments, understanding that effective volunteerism requires flexibility. We celebrate and recognize employee volunteerism, sharing stories of impact and honoring employees who go above and beyond in their community service.

Volunteer events are thoughtfully coordinated with healthcare nonprofits, food banks, disaster relief partners, and other organizations that serve communities effectively. We work with partners who have deep community connections, proven track records, and alignment with our values. We provide not just volunteers, but also resources, expertise, and other forms of support. We recognize that effective volunteerism requires good coordination and preparation, and we invest in making our volunteer events meaningful and impactful. Participation metrics inform future programming, ensuring that we are investing our volunteer resources where they can make the greatest difference.

Matching gift programs double employee donations to eligible nonprofits, amplifying the collective impact of our employees' generosity. We recognize that our employees are passionate about many causes, and we support that passion by matching their donations. We make the matching process simple and accessible, understanding that barriers to participation reduce impact. We celebrate the collective impact of employee giving, recognizing that together, our employees make a significant difference. We understand that employee engagement in philanthropy strengthens both our communities and our organization, and we invest in that engagement.

We provide opportunities for employees to use their professional skills in volunteer service, recognizing that skills-based volunteering can be particularly impactful. Our clinical employees volunteer at community health clinics, our logistics employees help with disaster relief logistics, our IT employees help nonprofits with technology, and employees across all functions find ways to apply their expertise to community needs. We recognize that skills-based volunteering benefits both communities and employees, providing meaningful service opportunities while building connections and capabilities. We understand that effective volunteerism leverages the full range of employee talents, not just time and energy.

We create employee-led volunteer initiatives, recognizing that employees often have the best ideas about how to serve their communities. We provide resources and support for employee-led initiatives, understanding that grassroots engagement is often the most authentic and effective. We celebrate employee leadership in volunteerism, recognizing that community service leadership is a form of leadership that we value and support. We understand that employee-led initiatives often have deep community connections and authentic engagement, and we support those initiatives enthusiastically.

When disasters strike, communities need rapid, effective response, and we are committed to being part of that response. We maintain a rapid response inventory of essential medical supplies that can be deployed immediately when disasters occur. This inventory is strategically positioned and regularly rotated to ensure freshness and readiness. We have dedicated logistics teams trained in disaster response who can deploy supplies quickly and effectively, coordinating with public agencies, NGOs, and other partners. We recognize that in disasters, speed saves lives, and we structure our disaster response capabilities to move with urgency.

Our disaster response is coordinated carefully with public agencies, NGOs, and other partners, recognizing that effective disaster response requires collaboration and coordination. We work with FEMA, the Red Cross, state and local emergency management agencies, and other organizations that have expertise and authority in disaster response. We follow established protocols and procedures, understanding that in disasters, coordination is essential to effectiveness. We recognize that we are one part of a larger disaster response ecosystem, and we work to be a reliable, effective partner in that ecosystem.

Philanthropic emergency funds are reserved for immediate relief, recognizing that disasters create urgent needs that require immediate response. We provide funding for immediate needs including medical supplies, food, shelter, and other essentials. But we also recognize that disasters have long-term impacts, and we provide follow-up grants directed toward long-term rebuilding and resilience. We understand that effective disaster response requires both immediate relief and long-term recovery, and we commit to both. We work with communities to understand their long-term needs and to provide support that builds resilience and reduces vulnerability to future disasters.

After-action reviews capture lessons learned from every disaster response, ensuring that we continuously improve our capabilities and effectiveness. We review what worked well, what could be improved, and what we learned that can inform future responses. We share these lessons with partners and stakeholders, recognizing that collective learning improves collective response. We update our disaster response plans and procedures based on lessons learned, ensuring that each response is better than the last. We understand that disaster response is a learning process, and we commit to continuous improvement.

We invest in disaster preparedness, recognizing that preparedness saves lives and reduces suffering when disasters occur. We work with communities to build preparedness capabilities, providing resources, expertise, and support. We help communities develop emergency plans, stockpile essential supplies, and build response capabilities. We recognize that the best disaster response is one that prevents or minimizes the impact of disasters, and we invest in preparedness accordingly. We understand that building resilient communities is a long-term investment, and we commit to that investment.