Contact us

LAC Health primarily partners with a diverse range of B2B clients including:

• Healthcare facilities and hospital networks
• Private medical and dental clinics
• Surgical centers and ambulatory care units
• Long-term care and assisted living facilities
• Government agencies (local, state, federal)
• Educational institutions with health programs
• Other businesses requiring bulk medical and health supplies.

Our core focus is on supporting these organizations with reliable access to quality supplies, efficient procurement strategies, volume purchasing advantages, and customized supply chain solutions. While our specialization is B2B, please contact our support team {/* Update href */} if you have specific individual or smaller-scale inquiries.

LAC Health offers a comprehensive catalog of medical, surgical, and healthcare-related supplies. While our inventory is extensive and constantly updated, key categories generally include:

• Personal Protective Equipment (PPE) - gloves, masks, gowns, face shields
• Diagnostic equipment and supplies
• Wound care and bandaging products
• Surgical instruments and supplies
• Infection control products (sanitizers, disinfectants)
• Basic patient care items
• Durable Medical Equipment (DME) - selected items
• Laboratory supplies

For specific product availability or inquiries about items not listed, please browse our online catalog (if available) or contact our sales or support team. {/* Update href */}

Minimum order quantities (MOQs) may apply to certain products, particularly those sourced in bulk or requiring special handling. MOQs are often determined by manufacturer packaging (e.g., case quantities).

However, LAC Health strives to be flexible. We encourage you to discuss your specific needs with our sales team. For many standard items, we may offer smaller quantities, though pricing might differ from bulk rates. Details regarding MOQs are typically listed on product pages or can be provided by your account representative.

LAC Health accepts returns under specific conditions, typically within a set timeframe (e.g., 30 days) from the date of delivery, provided the items are unopened, unused, in their original packaging, and in resalable condition.

Key considerations:

• A Return Merchandise Authorization (RMA) number is usually required before sending items back. Please contact customer support to initiate a return request.
• Certain items may be non-returnable due to regulatory, safety, or hygienic reasons (e.g., sterile goods, refrigerated items, custom orders). This will be noted where applicable.
• Restocking fees may apply to some returns, typically ranging from 15-25%, to cover handling and processing costs. This fee may be waived if the return is due to an error by LAC Health (e.g., wrong item shipped, damaged item).
• Refunds are typically processed back to the original payment method after the returned items have been received and inspected.

For the most accurate and detailed information, please refer to our official Returns & Refunds Policy page {/* Update href */} or contact customer support.

We strive to maintain adequate stock levels, but occasionally, items may become temporarily unavailable or go on backorder due to high demand or supply chain fluctuations.

Our process generally involves:

• Notification: If an item you ordered is out-of-stock or backordered, we will notify you as soon as possible, providing an estimated restocking date if available.
• Options: Depending on the situation and your preference, we may offer to:
  • Ship the in-stock portion of your order first and send the backordered item(s) separately once available (potentially incurring additional shipping charges).
  • Hold the entire order until all items are in stock.
  • Suggest suitable alternative products if available.
  • Cancel the out-of-stock item(s) from your order.
• Communication: We aim to keep you informed about the status of backordered items. You can also check order status updates through your online account (if applicable) or by contacting customer support.

LAC Health offers various shipping options to meet different needs and timelines. Standard options typically include ground shipping via major carriers (e.g., FedEx, UPS, USPS or LTL freight for larger orders). Expedited shipping options (e.g., Next Day, 2nd Day Air) are usually available at an additional cost.

Delivery Times:

• Ground Shipping: Typically takes 3-7 business days within the contiguous United States, depending on your location relative to our distribution center(s).
• Expedited Shipping: Delivery times correspond to the service selected (e.g., next business day for Next Day Air). Order cutoff times apply for same-day processing.
• Freight Shipping: For large/bulk orders, LTL freight shipping times vary based on carrier schedules and distance.

Shipping costs are calculated based on order weight, dimensions, destination, and chosen shipping method. You can usually see estimated shipping costs during the checkout process. For specific shipping quotes or requirements, please contact our team.

Getting started with LAC Health is straightforward:

• Account Setup: Businesses can typically register for an account through our website via a registration form or by contacting our sales team directly. You may need to provide business information, relevant licenses (if applicable), and contact details. Once approved, you'll gain access to our catalog and pricing.
• Placing Orders: Orders can usually be placed through multiple channels:
  • Online Portal: Log in to your account on our website to browse products, view pricing, and place orders directly.
  • Email/Phone: Contact your dedicated account manager or our general sales/support line to place orders. Purchase Orders (POs) are often accepted from established business accounts.
• Payment: We typically accept various payment methods, including credit cards, ACH transfers, and potentially offer net terms (e.g., Net 30) to qualifying businesses upon credit approval.

For detailed instructions or assistance with account setup, please visit our Account Setup page {/* Update href */} or call our customer service team.